Privacy Policy

When you use our website, contact us, or book a travel package, we may collect the following types of information:

Personal Information: Full name, email address, phone number, WhatsApp number, date of birth, passport details (for international tours), and billing address.

Travel Preferences: Destination preferences, dietary requirements, special requests, and travel history shared with us during consultation.

Device & Usage Data: IP address, browser type, pages visited, time spent on our website, and referring URLs — collected automatically via cookies and analytics tools.

Payment Information: We use secure, PCI-compliant payment gateways. We do not store your full credit/debit card details on our servers.

Communication Records: Messages, emails, and WhatsApp conversations you have with our team, retained for service continuity and quality assurance.

Luxytrix Travel uses the information we collect for the following purposes:

• Processing your travel bookings and generating itineraries, vouchers, and travel documents.

• Communicating with you about your booking, upcoming trips, and any changes or updates.

• Providing personalised travel recommendations and package suggestions based on your preferences.

• Processing payments and issuing refunds in accordance with our refund policy.

• Sending promotional offers, newsletters, and travel inspiration — only with your consent, and you may opt out at any time.

• Improving our website, services, and customer experience through analytics and feedback.

• Complying with legal obligations, including sharing information with government authorities when required by law.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with trusted third parties solely to fulfil your travel booking:

• Airlines & Hotels: Your name, contact, and booking details are shared with airlines, hotels, and accommodation providers to confirm your reservations.

• Ground Operators & Guides: Local transport companies and tour guides receive relevant booking information to facilitate sightseeing and transfers.

• Visa Authorities: For international travel, your passport and personal details may be submitted to embassy/consulate systems as part of the visa application process.

• Payment Processors: Secure, encrypted transmission of payment information to our certified payment gateway partners (e.g., Razorpay, PayU).

• Legal Authorities: We will disclose information if required by Indian law, court order, or government regulation.

All third-party partners are bound by confidentiality obligations and are prohibited from using your data for any purpose other than fulfilling your travel services.

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality (navigation, form submission, security).

• Analytics Cookies: Google Analytics and similar tools help us understand how visitors use our website so we can improve it.

• Marketing Cookies: Used to show you relevant advertisements on platforms like Google and Facebook based on your browsing activity.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies.

Luxytrix Travel implements industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmitted between your browser and our servers.

• Secure, access-controlled servers hosted in India.

• Regular security audits and vulnerability assessments.

• Staff training on data privacy and confidentiality.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to:

• Fulfil the purposes for which it was collected (e.g., completing your travel booking).

• Comply with legal, accounting, or reporting requirements (typically 7 years for financial records under Indian law).

• Resolve disputes and enforce our agreements.

You may request deletion of your personal data at any time by emailing info@luxytrix.com. We will process your request within 30 days, subject to any legal retention obligations.

Under applicable Indian privacy laws, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.

• Right to Correction: Request correction of inaccurate or incomplete personal information.

• Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.

• Right to Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

• Right to Grievance Redressal: Raise concerns about how we handle your data by contacting our Grievance Officer at info@luxytrix.com.

To exercise any of these rights, please email us at info@luxytrix.com with your full name and the nature of your request.

Our website may contain links to third-party websites (e.g., hotel websites, airline portals, visa application portals). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child under 18, we will promptly delete it. Parents or guardians who believe their child has provided us with personal information should contact us at info@luxytrix.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the 'Last Updated' date at the top of this page.

• Send an email notification to registered customers (for material changes).

• Display a notice on our website homepage.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Luxytrix Travel Pvt. Ltd.

Sector 18, Noida, Uttar Pradesh – 201301, India

Email: info@luxytrix.com

Phone: +91 74669 33709

WhatsApp: +91 74669 33709

Office Hours: Monday to Sunday, 9:00 AM – 9:00 PM IST